Get your iPad ready for technical support

To service your iPad according to its current coverage, we can see you at any of our stores, on a walk-in basis or with a reservation.

Make an appointment Check your coverage Loaner device

Before you bring in your iPad

Complete the steps you can.

Back up your iPad.

Turn off Apple Cash: go to Settings, scroll down, tap Wallet & Apple Pay and turn off Apple Cash.

Remove your cards and passes from Apple Wallet: open Wallet, select a card or pass, tap More › Card Details (or Pass Details) and then Remove Card (or Remove Pass).

Turn off Find My: go to Settings › your name › Find My, tap “Find My iPad” and turn it off.* If you can't do it from the iPad, go to the Find My app or iCloud.com/find, select the iPad, tap Remove This Device and follow the instructions.

* To prevent someone else from getting service for your device without your knowledge, Apple may not be able to repair it if Find My is not turned off. If you don't remember your Apple Account or password, go to iForgot.

Apple Support video

Keep your iPad up to date

Many issues are solved with the latest version of iPadOS. Apple Support shows you how to update your iPad.

Official video from Apple Support on YouTube. All rights belong to Apple Inc.; shown via the official YouTube player.

What to bring

When you visit us, have the following on hand.

Your email address and a contact number.
Your proof of purchase, if possible (some repairs require proof of purchase).
The iPad and the accessories you need help with.
A personal ID: driver's license, passport or other government-issued ID.

Protect your accountNever share your Apple Account password, device passcode or account security details. Neither Apple nor Apple Authorized Service Providers will ask you for this information. During software support you may be asked to enter your device passcode or Apple Account password; always stay present while the technician has access to your device.

Reference prices by model

Battery service and device replacement, ITBIS included. Out of warranty.

Which iPad do you have?

Model	Battery service	Device replacement
iPad (7th gen.)	RD$ 12,000	Quote
iPad (9th gen.)	RD$ 12,000	Quote
iPad (10th gen.)	Quote	from RD$ 32,000
iPad mini (6th gen.)	Quote	from RD$ 36,000
iPad Air 11" (M2)	Quote	from RD$ 49,000
iPad Air 13" (M2)	Quote	from RD$ 65,000
iPad Air 11" (M4)	Quote	from RD$ 55,000
iPad Pro 11" (3rd gen.)	Quote	from RD$ 56,000
iPad Pro 11" (4th gen.)	Quote	from RD$ 60,000
iPad Pro 12.9" (4th gen.)	Quote	from RD$ 66,000
iPad Pro 12.9" (5th gen.)	RD$ 14,000	Quote

iPads are not repaired with individual parts. Through us, Apple offers device replacement: you hand in your defective iPad and, by paying the difference, an identical or better one is ordered for you (depending on inventory). The price depends on capacity and connectivity (Wi-Fi or Cellular), which is why we show a «from» price. The device must come in for diagnosis (RD$1,300) and stay a minimum of 1 to 2 business days.

Approximate prices for informational purposes, ITBIS included, updated as of September 29, 2026. Subject to change without notice based on availability and exchange rate. «Quote» means it is quoted on request; «—» means it does not apply to that model.

Request your repair price

Tell us your model and what you need. We'll reply with the price and the steps to bring it in.

How it works

1. Submit the form with your model and, if you have it, the serial number.

2. We confirm the price based on your model, capacity and coverage.

3. You bring in your device for certified diagnosis.

4. With your approval, the part or replacement device is ordered with a 90-day warranty.

Does your device need service?

We serve you on a walk-in basis or by appointment at NovoCentro, Bella Vista and BlueMall Punta Cana. Coming soon, you'll also be able to drop off and pick up your device at Galerías 360, open every day until 9:00 p.m. (Sundays until 8:00 p.m.).

Make an appointment See stores