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AccessoriesYou have 15 days to change your mind.
If your purchase isn't what you expected or arrived with a problem, we'll fix it. Here's how, in a few words.
Within 15 days
Counted from the day you receive your product.
With your receipt
And the product with its box, manuals and all its accessories.
You choose
Another product of the same value, a store credit certificate or a refund to the original payment method.
What's your situation?
Conditions based on the product's condition.
Unopened
Sealed in its original packaging, complete and in the same condition you received it. We'll exchange it or refund your money.
Opened, but not what you wanted
With the box and all accessories in perfect condition. A 10% fee of the value applies, because it can no longer be sold as new.
Arrived defective
If it has defects within 15 days, we'll give you an identical one, a certificate for the value of your receipt or a refund. If the box or any accessory is missing, the 10% fee applies. After 15 days, the warranty applies.
Damaged in shipping
Check your order before accepting it. If you see damage, refuse it, note it on the delivery sheet and let us know: we'll replace it or refund your money. Our shipments are insured.
Important
- If you return a product by preference, round-trip shipping costs are non-refundable.
- Free shipping, coupons and promotions are voided if the product is returned.
- A repair performed by an unauthorized service center, in the country or abroad, voids the warranty.
- Before you buy, check the model and specs; our specialists will help you choose.
Need to make an exchange?
Write to us with your receipt number or visit us at any of our stores.